Every UK purchase, large or small currently qualifies for our free standard delivery in the UK

All orders placed before 5:00pm Monday - Friday on our next day delivery service will usually arrive the next working day.

Please note: We are currently unable to guarantee next day delivery in the follow post codes: AB, BT, DD3-11, DG10-14, DG16, DG3-9, EH35-40, EH42-46, FK14, FK18-21, G83-84, HS1-9, IM1-9, IM99, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA18-19, KA26-28, KA6, KW1-17, KY14-16, KY9-10, ML11-12, PA20-38, PA41-49, PA60-78, PA80, PH17-26, PH1-16, PH30-44, PH49, PH50, PO30-41, TD1-14, TR21-25, ZE1-3 These orders will typically be delivered in 2-5 working days. Please accept our apologies for any inconvenience caused

We process and normally despatch all orders received before 5:00pm on the same working day (Monday - Friday). Please see our delivery tables above for the expected delivery times. Very occasionally, during busy peak periods, we may be unable to despatch your order on the same working day, but in these situations we will despatch your order as soon as possible.

Orders placed before 5:00pm Friday on a next day delivery will be despatched on the same day and are expected to arrive on Saturday.

For all orders placed during those times your order will be processed and despatched on Monday. Please be aware of any impending UK bank holidays when placing orders. Every purchase, large or small currently qualifies for our free standard delivery in the UK.

While the vast majority of our orders are despatched on the same working day, during busy peak periods we may be unable to do this and same working day despatch is not guaranteed. However, in these situations, we will endeavour to send your order as soon as possible.

We primarily use Royal Mail, however may from time to time use a different courier. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your order.

Yes, tracking is available on every order. Once your order is despatched we will email you with the relevant tracking information.

As soon as your order is despatched we will send you an email to confirm that it's on its way. From there it should be delivered within the time-scale as detailed in our delivery tables above.

Any orders placed on a Bank Holiday will be despatched the following working day. Additionally, we do not deliver on Bank Holidays so please be aware of any upcoming Bank Holidays upon ordering.

If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you exactly how you can pick up your order or to arrange for re-delivery.

Not at all! We can deliver to your work, home, or any other address that suits you best.

In general, we do not deliver to freight forwarders or holding services. If, at our discretion, we do carry out such a delivery, we cannot be held responsible for any loss or damage to your order.

No problem at all! Simply drop us an email and we will forward a copy of the delivery note.

You must notify us or post your item back within 14 working days of receipt. Your order does not have to reach us in this time, but you must have notified us of the return, or posted it within this time.
- Items will be inspected on arrival to us. Returns may be denied if the return is outside of the returns time period. These returns will be processed at our discretion.

All refunds are processed as soon as the goods are returned to us and you will receive an email to confirm receipt of the item at our warehouse, with monies usually taking 5-10 working days to be refunded to your original account or card. We will refund the monetary value of the goods returned to us, at the price you paid in GBP, minus any delivery charges incurred.

If, as a result of handling, the value of the returned item(s) is diminished beyond that necessary to establish the nature and characteristics of the item(s), we may deduct that amount from the refund (up to the contract price in GBP).

Yes, the goods are your responsibility until they reach our warehouse. Please note that we are unable to take responsibility for orders sent back to us by any means other than our pre-paid returns label.  We are not responsible for any items that are returned to us in error.

No printer is required. We use the Royal Mail returns service, so all you need to do is generate your free label at their website. Once it has been created, you will receive an email with a copy attached, as well as a QR code. This can be scanned straight from your mobile device at all Post Offices, allowing the staff to print your label out for you.

Yes you can, however if you have opted to pay for an alternative postal option, these charges will not be refunded.

We are unable to exchange or refund personalised goods (for instance, a wallet with embossed initials), unless the item is faulty.

For hygiene reasons pierced jewellery cannot be returned if the original hygiene seal has been broken, unless the item itself is faulty.

We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion.

Your item(s) should be sent back to us within 14 days. Returns outside these timeframes will be accepted at the discretion of Pure Luxuries and may only be refunded as a store credit.

We can deliver to your residential address or your place of employment, but we do not deliver to a PO Box address for security purposes.

In this instance, please contact support as it depends on the country and stage of delivery. If your order has already been despatched, there is an additional fee of £9 to pay before we can change the address.

Should there be any problem with your delivery contact our customer care team as soon as possible where we will gladly assist.

No, you do not need to pay VAT on your order. All prices shown on our website include VAT, however if you are a resident outside the EU we can refund the VAT charged. Simply complete your purchase in the normal fashion then email our customer services department to request a VAT refund.

You can order as many items as you like as it makes no difference to the cost, delivery is just one low price!

We use Fed Ex or Royal Mail, two of the most reputable and reliable couriers in the industry. All our international orders are fully tracked and provide peace of mind at each stage of the journey.

Any orders placed on a Bank Holiday will be despatched the following working day so please be aware of any upcoming UK Bank Holidays upon ordering.

In general, we do not deliver to freight forwarders or holding services. If, at our discretion, we do carry out such a delivery, we cannot be held responsible for any loss or damage to your order.

As soon as your order is despatched we will send you an email to confirm that it's on its way, along with your tracking details. From there it should be delivered within the time-scale as detailed in our delivery tables above.

• To return your order to us, please first email customer support at info@pureluxuries.com. We will provide you with a Returns Authorisation (RA) number.
• Return your item(s) to us in their original condition within 14 working days of receipt for a full refund. If the value of the returned item(s) is diminished as a result of handling beyond that necessary to establish the nature and characteristics of the item(s), we may deduct that amount from the refund (up to the contract price). You must notify us or post your item back within 14 working days of receipt - your order does not have to reach us in this time, but you must have notified us of the return or posted it within this time.
• Fill in your delivery note, and write this RA number in the appropriate space.
• Re-package the goods using the original packaging.
• You may also exchange your purchase for an alternative size or colour of the original item.
• Return the item to us with a courier or delivery service of your choice. Please choose an appropriate delivery service than insures you for the value of your goods.
• Please remember to obtain a proof of postage receipt. In the unlikely even a returned item is lost in transit, this proof of postage is required to claim from your courier for the loss.
• Return delivery charges will not be refunded if the product is simply unwanted or for exchange. However, if the product is faulty or damaged these charges will be refunded.
• All refunds will be processed as soon as the goods are returned to us, with monies taking 5-10 working days to be refunded to your original account / card. We will refund the monetary value of the goods returned to us in GBP, at the price you paid. Please note, we are not responsible for any fluctuations in currency markets.
• If you have lost your delivery note please contact our customer care team for assistance.
• Items will be inspected on arrival to us.