Delivery Options

UK Delivery FAQ

UK Returns

We happily abide by the terms set out in the UK Consumer Contracts Regulations. Pure Luxuries do our absolute best to ensure complete satisfaction for every customer. Should you wish to return any item we try to make the process very simple.

  • We offer 14 day free returns - you must notify us of your intent to return during this 14 day period. Personalised items cannot be returned unless faulty.
  • To return your item(s) simply re-package the goods using the original packaging, with our delivery note completed and included.
  • Visit the Royal Mail returns website to create your returns label and print at home or in your local post office.
  • Take to any post office, remembering to obtain proof of postage.
  • Retain your proof of postage until we have notified you by email of receipt.
  • Attention: Due to ongoing circumstances, we have temporarily suspended international deliveries. Please accept our apologies for the inconvenience. We are working to resolve this ASAP. Thank you for your patience.