How long does personalisation take?
We endeavour to complete all personalised orders on the same working day. As with all other orders, personalised orders need to be placed before our same-day cut off of 4:00pm.
Please note: If your order is placed close to 4:00pm and we are experiencing a large volume of personalised orders, we may be unable to despatch on the same day. In this case, we will despatch this order out to you on the following working day.
How many letters/characters/numbers can I personalise my gift with?
You can personalise your gift with up to four letters/characters making it perfect for short names or initials, however dependant upon the product we could potentially add more letters/characters. Simply send us a quick email with your request and we will happily confirm what options are available for your chosen gift.
What colours can you emboss?
There are three colour options to choose from being GOLD FOIL, ROSE GOLD FOIL, and BLIND EMBOSSED (the colour of which varies depending on the type and colour of leather we treat/burnish). For more details, please see the answer to, "Is the finish identical across every gift?".
Is the finish identical across every gift?
The finish when applying gold foil, or rose gold foil is identical in colour for every product personalised, however when using the blind emboss method due to the natural variations in leather and colour each product will have an individual finish. For example when blind embossing a light tan leather the embossed letters show as a brown/black colour against the light tan leather, whereas when blind embossing a black leather product no colour is visible against the black leather.
How much does it cost to personalise a gift?
Personalisation is available for only £5.00 on a wide range of our gifts.
What does blind emboss mean?
Blind embossing is a method of personalising using a hot font type to burnish/stamp into the surface of the leather leaving a durable, elegant finish. Here at Pure Luxuries our in house experts blind emboss using a traditional hand-press machine ensuring your gift is finished with the upmost of care and attention.
What font do you use for embossing and what special characters are available?
The font used for embossing leathergoods is called 'Fournier'; this is a Serif font designed for clarity and style. All items are embossed with the same size font. The full alphabet is available in uppercase, including the numbers 0 - 9. Please note, if you would like a "♥" embossed on your item, please contact customer support. The special characters available are : & , . - ' ♥
Can I return a personalised item?
We fully comply with the Consumer Contracts Regulations. As such, you cannot return a personalised item for exchange or refund unless it is faulty. If you would like to discuss this, please contact our customer support.
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