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Personalisation Gallery
Personalisation FAQ
1st Class Royal Mail
This service usually takes up to three working days to arrive. The majority of our orders choosing the free delivery service use the Royal Mail First Class Delivery network.
Only £1.95 Online tracking facility. Orders placed before 4:00pm Monday - Friday will arrive the next working day. Orders placed on Saturday or Sunday will arrive on Tuesday
All orders placed before 4:00pm Monday - Friday on our tracked service will usually arrive the next working day.
If you have selected the Saturday delivery option and placed your order before 4:00pm on Friday, you order will arrive on Saturday.
The majority of parcels arrive soon after the estimated delivery date, so if your parcel cannot be located at your local Royal Mail Collection Depot then please allow ten business working days from the expected delivery date for delivery. Before this time, we are unable to file the order as lost in transit.
If your parcel does not arrive within the ten working days after the expected delivery date then please contact us via email. We will try our very best to resolve the problem as efficiently and hassle free as possible
If you need to alter your delivery address after ordering, we recommend contacting our customer support staff. Whether we are able to alter your delivery address after ordering depends on a number of factors.
If your order hasn't been despatched yet:In this situation, we will usually be able to amend your delivery address. However, if there is a significant alteration to your delivery address, we may not be able to due to security reasons.
If your order has been despatched:If your order has been sent with Royal Mail 1st class, we will be unable to change your address once it has left our offices. If you cancel an order after it has been despatched from our offices, but before it has been delivered, a cancellation fee may be incurred. Again, these are levied by our couriers and are outside of our control.
Please note, that returned items are your responsibility until they reach our warehouse. We recommend you obtain proof of sending as well as using a courier that insures your return for the value of the goods. If an item is lost in transit on its way back to us when using our free returns service, please contact customer support.
that we are unable to take responsibility for orders sent back to us by any means other than our pre-paid returns label. This is included with every order, but if you need a replacement pre-paid returns label please email our customer care team who will be happy to help.
We are unable to exchange or refund on personalised goods (for instance, a wallet with embossed initials), unless the item is faulty.
For hygiene reasons, items of underwear or pierced jewellery cannot be returned if the original hygiene seal has been broken, unless the item itself is faulty.
Please note, this policy does not affect you stuatory rights in relation to fault or incorrectly described goods. Your right to cancel orders under the Consumer Contracts Regulations is unaffected
If your parcel does not arrive within the ten working days after the expected delivery date then please contact us via email. We will try our very best to resolve the problem as efficiently and hassle free as possible.
Additionally, we only share your details with third parties that are crucial to completing your order. For example, we pass your delivery address to the delivery company (e.g. Royal Mail) in order to ensure you receive your order
Before you place an order:
We do not store any personally identifiable information. We record details such as how many times a particular item has been viewed.
As you place an order:
As you are placing an order, we begin to collect information such as your email address. This is used to contact you in the case of any problems with your order.
After your order is complete:
We store details such as your delivery address and contact details, as well as what you have ordered. This is used incase you experience any problems with your order in the future.