Every UK purchase, large or small currently qualifies for our free standard delivery in the UK

No - you don't need an account to shop with us.

Free Delivery

1st Class Royal Mail

This service usually takes up to three working days to arrive. The majority of our orders choosing the free delivery service use the Royal Mail First Class Delivery network.

Next Day Delivery

Only £1.95
Online tracking facility.
Orders placed before 5:00pm Monday - Friday will arrive the next working day.
Orders placed on Saturday or Sunday will arrive on Tuesday

For tracked orders placed on a Friday before 5:00pm, delivery will usually take place on Monday. However should you want a Saturday delivery please select this at checkout - please select "Saturday Delivery

We process and despatch all orders received before 5:00pm on the same working day (Monday - Friday). Please see our delivery tables here for the expected delivery times

As soon as your order is despatched we will send you an email to confirm that it's on its way. It should then be delivered within the time-scale as detailed in

All orders placed before 5:00pm Monday - Friday on our tracked service will usually arrive the next working day.

If you have selected the Saturday delivery option and placed your order before 5:00pm on Friday, you order will arrive on Saturday.

Not at all! We can deliver to your work, home, or any other address that suits you best.

For all orders placed during those times your order will be processed on Monday and dispatched on Monday. Please be aware of any impending UK bank holidays when placing orders

This option is not available using the standard delivery service, however, you can track a delivery if you opted for a next day tracked service or a tracked International service. Following purchase, if applicable, we will email you with the tracking number and details.

We use a range of couriers, however primarily use Royal Mail. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your order.

If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you exactly how you can pick up your order or to arrange for re-delivery.

Should you purchase not be delivered in the expected time-scale please contact our customer care team where we will assist further.

Should there be any problem with your delivery contact our customer care team as soon as possible where we will gladly assist

Any orders placed on a Bank Holiday will be despatched the following working day

We do not deliver on a Bank Holiday so please be aware of any upcoming Bank Holidays upon ordering

We can deliver to your residential address or your place of employment but we do not deliver to a PO Box address for security purposes.

On rare occasions postal delays can be experienced, which are outside of our control. We understand the frustration and disappointment that can be caused by postal delays. We try our very best to locate your parcel, making the process as simple and hassle free as possible. If you have not received your parcel with the expected time scale, then please notify us via email.

We cannot guarantee delivery within our usual timescales to a small number of remote rural areas. Please contact us for further details if you feel you fall within this category

The majority of parcels arrive soon after the estimated delivery date, so if your parcel cannot be located at your local Royal Mail Collection Depot then please allow ten business working days from the expected delivery date for delivery. Before this time, we are unable to file the order as lost in transit.

If your parcel does not arrive within the ten working days after the expected delivery date then please contact us via email. We will try our very best to resolve the problem as efficiently and hassle free as possible

If you need to alter your delivery address after ordering, we recommend contacting our customer support staff. Whether we are able to alter your delivery address after ordering depends on a number of factors.

If your order hasn't been despatched yet:In this situation, we will usually be able to amend your delivery address. However, if there is a significant alteration to your delivery address, we may not be able to due to security reasons.

If your order has been despatched:If your order has been sent with Royal Mail 1st class, we will be unable to change your address once it has left our offices. If you cancel an order after it has been despatched from our offices, but before it has been delivered, a cancellation fee may be incurred. Again, these are levied by our couriers and are outside of our control.

If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you exactly how you can pick up your order or to arrange for re-delivery.

Should there be any problem with your delivery contact our customer care team as soon as possible where we will gladly assist.

Should you purchase not be delivered in the expected time-scale please contact our customer care team where we will assist further.

We can deliver to your residential address or your place of employment but we do not deliver to a PO Box address for security purposes.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

We do not currently offer a next day delivery option to International destinations.

Your order will be sent with tracking; please contact us for details.

In general, we do not deliver to freight forwarders. If, at our discretion, we do deliver to a freight forwarder, we cannot be held responsible for any loss or damage to your order.

We do our absolute best to ensure complete satisfaction for every customer. Should you wish to return any item we try to make the process very simple. For UK Returns, please visit our dedicated <a href='/delivery-and-returns/'>returns centre</a>

When we have received your returned goods we will email you to inform you of the progress of your return.

We are proud to comply with the Consumer Contracts Regulations and work hard to lead by example with our level of customer service. We fully honour the cooling off period and if you have any queries or questions regarding your order, please don't hesitate to get in touch.

Please note, that returned items are your responsibility until they reach our warehouse. We recommend you obtain proof of sending as well as using a courier that insures your return for the value of the goods. If an item is lost in transit on its way back to us when using our free returns service, please contact customer support.

Please note

that we are unable to take responsibility for orders sent back to us by any means other than our pre-paid returns label. This is included with every order, but if you need a replacement pre-paid returns label please email our customer care team who will be happy to help.

Returns outside our standard timeframes may be accepted at the discretion of Pureluxuries and may only be refunded as a store credit.

We are unable to exchange or refund on personalised goods (for instance, a wallet with embossed initials), unless the item is faulty.

For hygiene reasons, items of underwear or pierced jewellery cannot be returned if the original hygiene seal has been broken, unless the item itself is faulty.

Please note, this policy does not affect you stuatory rights in relation to fault or incorrectly described goods. Your right to cancel orders under the Consumer Contracts Regulations is unaffected

In line with the Consumer Contracts Regulations, we cannot offer refunds or exchanges on made to order goods, such as a personalised wallet or bag, unless the item itself is faulty.

If your product has size information, you can view by first clicking through to the main product page and scrolling down to the section titled 'SIZE &amp; INFO'.

No - you don't need an account to shop with us.

To pay for your order, simply go to your shopping bag and proceed through the checkout. When you have entered your shipping etc details, you will be taken to our secure payment processing partner, Sagepay. Here you can choose a payment method and pay with absolute security.

You will normally be charged immediately. In the case of e-cheques, it can take seven to nine working days for it to clear

From time to time some of our items may sell out or otherwise become out of stock. If this is the case, we will usually try to source more - however, it is not always possible for us to secure more stock if, for example, the item has since been discontinued. However, you can sign up for a free stock alert on the main product page for any item that is out of stock. In this case, if we do receive more stock you will be notified via email immediately

As a purely online business, we focus our efforts on providing the best online shopping experience we can. Our stock is rapidly changing and we can add dozens of new lines a day. As such, we unfortunately do not have a printed catalogue; however, you can view our entire product range online.

This can happen for a number of reasons. We want you to be able to shop at Pure Luxuries with great ease, and will do all we can to resolve any difficulties. Firstly try checking the card details entered such as the start date, security code, and card type are correct and your billing address is the same one the card is registered to. If the problem persists please contact us and we will gladly help.

You can pay using any currency; however, at the time of checkout, this will be converted to the full GBP amount by your card issuer. Please note, any currency exchange commission and the conversion rate itself is set by the card issuer. We have no control over this and are not liable for any additional costs incurred

Our site is protected with SSL encryption. Additionally, all of our payments are securely processed with Paypal or Sagepay, ensuring that all of your credit card details are processed with absolute safety.

The majority of parcels arrive soon after the estimated delivery date, so if your parcel cannot be located at your local Royal Mail Collection Depot then please allow ten business working days from the expected delivery date for delivery. Before this time, we are unable to file the order as lost in transit.

If your parcel does not arrive within the ten working days after the expected delivery date then please contact us via email. We will try our very best to resolve the problem as efficiently and hassle free as possible.

This can happen for a number of reasons. Of course we want you to shop at pureluxuries and will do all we can to resolve any difficulties. Firstly try checking the card details entered such as the start date, security code, and card type are correct and your billing address is the same one the card is registered to. If the problem persists please contact us and we will gladly help.

You can pay using any currency; however, at the time of checkout, this will be converted to the full GBP amount by your card issuer. Please note, any currency exchange commission and the conversion rate itself is set by the card issuer. We have no control over this and are not liable for any additional costs incurred.

Returns outside our standard timeframes may be accepted at the discretion of Pureluxuries and may only be refunded as a store credit

You can read our full privacy policy here

We will never rent or sell your details to any third parties.

Additionally, we only share your details with third parties that are crucial to completing your order. For example, we pass your delivery address to the delivery company (e.g. Royal Mail) in order to ensure you receive your order

We protect your details by only working with established, reputable companies to complete your order. Additionally, our website is protected with high-grade SSL security.

Before you place an order:

We do not store any personally identifiable information. We record details such as how many times a particular item has been viewed.

As you place an order:

As you are placing an order, we begin to collect information such as your email address. This is used to contact you in the case of any problems with your order.

After your order is complete:

We store details such as your delivery address and contact details, as well as what you have ordered. This is used incase you experience any problems with your order in the future.

If you sign up for any of our additional services e.g. the gift reminder service or free stock alert, we will email you as requested. If you've placed an order with us or we may email you occasionally with special offers. However, you can request we don't send you any further emails at any time.

We use cookies to provide functionality to the site such as the shopping basket.

Our site is protected with SSL encryption. Additionally, all of our payments are securely processed with Paypal or Sagepay, ensuring that all of your credit card details are processed with absolute safety.

You can read all of our terms & conditions here.