Terms & Conditions

Please read and understand these Terms & Conditions as they govern your visit and use of Pureluxuries.com

General

By using or accessing this Website or any of the products or services available through this Website, you agree to all of the Terms and Conditions displayed below, as well as our privacy policy. We advise checking this page regularly to take notice of changes.

This website may contain links to other websites which we do not operate. We have no control over these sites and as such accept no responsibility for them or any loss or damage that may arise from using them.

Additionally, access to this Website is permitted without guarantee. We reserve the right to, at any time, withdraw or amend the Website or services available at any time. Additionally, we will not be liable if any portion of this website is unavailable at any time or for any period. We may also restrict access to some parts of this Website without prior warning.

Discount Codes

Only one discount code is permitted per order, and it cannot be used in conjunction with any other special offer.

Terms and Conditions for code LUX30

This code entitles you to 30% off all non-discounted items. The discount is also excluding delivery, personalisation and gift packaging fees. This code cannot be used in conjunction with any other offer. We reserve the right to end this offer at any time.

Orders

Please read this section carefully as it governs your use of the Pure Luxuries website to place orders.

Pure Luxuries abides by the Consumer Contracts Regulations. For the purposes of the contract of sale, orders containing personalised items are accepted after the first item is personalised, otherwise your order is accepted when it is despatched from our offices. In the case of accidentally mispriced items, unforeseen stock shortages or damaged goods, we will contact you as soon as possible to discuss your options.

You will receive confirmation via email once your order has been received. Depending on delivery service, you may then receive one or more emails from us indicating despatch and delivery details. We reserve the right to restrict the amount of products you may order and to refuse an order for any reason.

Please note: orders placed on a '24-hour' or 'next-day' service do not constitute as having an explicitly agreed delivery date. We will always despatch orders on a delivery service that provides the agreed upon normal delivery timescale; however, occasionally events outside of our control may mean delays are incurred.

By ordering from Pureluxuries.com you consent for us to contact you to update you with the status of your order, as well as periodically contact you with updates to the Website. For more details on this, please consult our privacy policy.

Please note, we are usually able to change your address until your order has been despatched. At this point, we may or may not be able to change your delivery address. Whether we are able to change your address depends on your delivery service and it may incur additional fees. Additionally, if you cancel an order after it has been despatched from our offices, but before it has been delivered, a cancellation fee may be incurred. These are unfortunately levied by our couriers and are outside of our control.

If your order has already been despatched and we are unable to change an incorrect delivery address, we cannot take responsibility for lost or delayed orders.

Please note that in general we do not deliver to freight forwarders or holding services. If, at our discretion, we do deliver to a freight forwarder or holding service, we cannot be held responsible for any loss or damage to your order.

Email newsletter: Please note, by submitting your email address to us in the order process, you give your consent to occasionally receive issues of our low-volume email newsletter, containing offers and products that we think may be of interest to you. However, you may unsubscribe at any time by contacting customer support or selecting the 'unsubscribe' option in a newsletter. We may share this email address with companies as necessary to fulfil your order, or with a small group of select companies we work closer with.

Delayed orders

We take every care to ensure your delivery arrives on time. However, from time to time, couriers or the Royal Mail may experience delays in transit. In this situation, we are required to abide by the terms and conditions of the delivery company in question.

Please note: orders placed on a '24-hour' or 'next-day' service do not constitute as having an explicitly agreed delivery date. We will always despatch orders on a delivery service that provides the agreed upon normal delivery timescale; however, occasionally events outside of our control may mean delays are incurred.

DPD\Interlink : If your order was despatched by DPD\Interlink, we have to wait 3 full working days before we are able to class an order as lost in transit and send out a replacement.

Royal Mail UK: In the case of Royal Mail deliveries, if your parcel cannot be located at your local Royal Mail Collection Depot then please allow ten business working days from the expected delivery date for delivery. Before this time, we are unable to file the order as lost in transit.

Royal Mail for deliveries to Europe: Please allow twenty (20) business working days from the expected delivery date for delivery. Before this time, we are unable to file the order as lost in transit.

Royal Mail for deliveries to the rest of the world: Please allow twenty five (25) business working days from the expected delivery date for delivery.

If your parcel does not arrive within the ten working days after the expected delivery date then please contact us via email. We will try our very best to resolve the problem as efficiently and hassle free as possible.

Orders to the Channel Islands

If you are ordering for delivery to the Channel Islands and wish to place a VAT order, please contact us before ordering.

Returns

Please note, an Acceptable Usage Policy applies to our free returns service. This does not apply to the vast majority of orders, but if you intend to make a number of returns, please contact our customer service team. We reserve the right cancel orders in cases of policy abuse.

Please note that we are unable to take responsibility for orders sent back to us by any means other than our pre-paid returns label. This is included with every order, but if you need a replacement pre-paid returns label please email our customer care team who will be happy to help

Exemptions: Some products are exempt from our returns policy. For example, personalised goods (unless faulty). For more details, please view our returns pages.

Prices

The prices shown on our site will remain the same until we publish new prices on our site. No additional charges are added other than if you select a non-standard delivery option. This will be indicated throughout your checkout process.

We endeavour to ensure that all prices are displayed correctly at all times. If you have placed an order with us for an item with an incorrect price, we will contact you as soon as possible before despatch to advise you of the correct price and discuss how best to proceed with the order.

Please note: All prices are displayed, and orders settled in, GBP Sterling. We are not liable for any currency exchange rates that may be levied by your bank. Additionally, all refunds are processed in GBP Sterling. As such, if you bank account is in a currency other than GBP Sterling, refunds may not equate exactly to the amount paid due to fluctuating exchange rates. For example, if you have a USD account, and make a £50 purchase you will be charged the USD equivalent: In this fictional example, $75. If you are issued a refund at later date, we will refund the £50 directly, which may at this time equate to $74, $76 or another dollar amount.

Personalised Goods

Returns: Personalised goods are exempt from normal returns policy, unless faulty. For more details, please view our returns pages.

Finish: All embossed goods are hand finished in our British offices. The final finish will therefore vary from item to item, depending on the type of leather, shape and size of the item and many other factors.

Despatch Times: We endeavour to complete all personalised orders on the same working day, as with all other orders. However, if you place an personalised order close to the 4:30pm delivery cut off, we may be unable to despatch on the same working day. In this case, we will despatch on the following working day.

In Stock

All items shown on our website are in stock based at our UK warehouse, ready for immediate despatch. If, for any reason, your item is not available upon completion of your order we will contact you immediately.

UK Company (Law)

Our company is VAT registered in England. VAT number 983318103. UK Limited number 07100423 with the name "Pure Luxuries Ltd".

Your order and the formation of the contract shall be governed by and interpreted in accordance with English law. The English courts shall have jurisdiction to hear disputes between us.

Websites Conditions Of Use

Pureluxuries.com make every attempt to make sure our site is free from viruses or defects, however we can not guarantee that your use of this website or websites accessible through this site will not cause damage to your computer. |It is your responsibility to ensure the correct equipment is available to use the website and screen out anything that may damage it. Pureluxuries.com shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. You may access and use this website for personal, non-commercial use only. This website and its entire content is ours, or that of our suppliers, and is protected by copyright.

Matters Beyond Our Reasonable Control

Pureluxuries.com shall not be liable for any breach of this agreement caused by circumstances out of its control.

Consumer Contracts Regulations

We abide by the office of fair trading Consumer Contract regulations which key features are:
Providing consumers with clear information including details of goods or services offered, delivery arrangements and payment, the suppliers details and the consumers cancellation rights before they buy.
Provide this information in writing.
Allow the consumer a 14 day cooling off period (except in certain circumstances, e.g. where goods are made to order, for instance a personalised wallet).

International orders

Please note: All prices are displayed, and orders settled in, GBP Sterling. We are not liable for any currency exchange rates that may be levied by your bank. Additionally, all refunds are processed in GBP Sterling. As such, if you bank account is in a currency other than GBP Sterling, refunds may not equate exactly to the amount paid due to fluctuating exchange rates. For example, if you have a USD account, and make a £50 purchase you will be charged the USD equivalent: In this fictional example, $75. If you are issued a refund at later date, we will refund the £50 directly, which may at this time equate to $74, $76 or another dollar amount.

 

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