UK Delivery options
UK Delivery Options
Details & Timing
Royal Mail 1st Class
Usually arrives next working day, including Saturdays. Can take up to 3 working days.
FREE on all UK orders
Tracked Next Day Delivery
Interlink \ DPD or Royal Mail.
Frequently Asked Questions
- How do I know if my order qualifies for free delivery?
Every UK purchase, large or small currently qualifies for our free 1st class delivery in the UK
- When will my order be processed?
We process and normally despatch all orders received before 5:00pm on the same working day (Monday - Friday). Please see our delivery tables above for the expected delivery times. Very occasionally, during busy peak periods, we may be unable to despatch your order on the same working day, but in these situations we will despatch your order as soon as possible.
- If I order a next day tracked delivery when will my order arrive?
All orders placed before 5:00pm Monday - Friday on our next day tracked service will arrive the next working day. A tracked Saturday delivery service is available for £6.95; simply ensure you the select the 'Saturday delivery' option during checkout.
Please note: We are currently unable to guarantee next day delivery in the follow post codes: AB, BT, DD3-11, DG10-14, DG16, DG3-9, EH35-40, EH42-46, FK14, FK18-21, G83-84, HS1-9, IM1-9, IM99, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA18-19, KA26-28, KA6, KW1-17, KY14-16, KY9-10, ML11-12, PA20-38, PA41-49, PA60-78, PA80, PH17-26, PH1-16, PH30-44, PH49, PH50, PO30-41, TD1-14, TR21-25, ZE1-3 These orders will typically be delivered in 2-5 working days. Please accept our apologies for any inconvenience caused.
- What does a '1 hour delivery slot' mean?
Should you select or qualify for the 'tracked next day delivery' option your order will be sent, in the vast majority of cases, via Interlink. Provided you entered a mobile number during the checkout process, Interlink will send you an SMS on morning of delivery, detailing the 1 hour window when your order will arrive. This helpfully takes the guess work out of when your parcel will arrive, leaving you free to better plan your day ahead.
- If I place an order before 5:00pm Friday on a tracked next day delivery, when will my order arrive?
Orders placed before 5:00pm Friday on a tracked next day delivery are booked to arrive on Monday, this being the next working day. A tracked Saturday delivery service is also available for an additional £4.00, simply ensure you the select the 'Saturday delivery' option during checkout.
- If I place an order after 5:00pm Friday, on a Saturday or on a Sunday, when will my order be processed?
For all orders placed during those times your order will be processed and dispatched on Monday. Please be aware of any impending UK bank holidays when placing orders. Every purchase, large or small currently qualifies for our free 1st class delivery in the UK.
- Do you guarantee orders are despatched on the same working day?
While the vast majority of our orders are dispatched on the same working day, during busy peak periods we may be unable to do this and same working day dispatch is not guaranteed. However, in these situations, we will endeavour to send your order as soon as possible.
- Which couriers do you use?
We use a range of couriers such as Royal Mail and Interlink. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your order.
- Can I track my order?
This option is not available using the Royal Mail 1st class service, however, you can track a delivery if you opted for either of the tracked delivery services. Following purchase, if applicable, we will email you with the trace number and details.
- How do I know if my order has been shipped?
As soon as your order is despatched we will send you an email to confirm that it's on its way. From there it should be delivered within the time-scale as detailed in our delivery tables above.
- How will Bank Holidays affect my order?
Any orders placed on a Bank Holiday will be despatched the following working day. Additionally, we do not deliver on Bank Holidays so please be aware of any upcoming Bank Holidays upon ordering.
- What if I'm not in when you deliver?
If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you exactly how you can pick up your order or to arrange for re-delivery.
- Does my order have to be delivered to my house?
Not at all! We can deliver to your work, home, or any other address that suits you best.
- Do you deliver to freight forwarding or holding services?
In general, we do not deliver to freight forwarders or holding services. If, at our discretion, we do carry out such a delivery, we cannot be held responsible for any loss or damage to your order.
- Do you deliver to PO Boxes?
We can deliver to your residential address or your place of employment but we do not deliver to a PO Box address for security purposes.