Simple, hassle free 14 day moneyback guarantee
No more excuses with free delivery & returns, now with every UK order
Free Standard Delivery
Typically delivered within 3 working days
FREE on all UK orders
I am a resident outside the EU, do I need to pay VAT on my order?
No, you do not need to pay VAT on your order.
All prices shown on our website include VAT, however if you are a resident outside the EU we can refund the VAT charged. Simply complete your purchase in the normal fashion then email our customer services department to request a VAT refund.
I'm placing an International order - will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
We have no control over these charges.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Where can I find further help and information?
If you have any queries not covered on these pages, we're more than happy to help.
Our help pages
Contact customer support
We happily abide by the terms set out in the Consumer Contracts Regulations.
Pure Luxuries do our absolute best to ensure complete satisfaction for every customer. Should you wish to return any item we try to make the process very simple.
We happily abide by the Consumer Contracts Regulations.
At pureluxuries.com we do our absolute best to ensure complete satisfaction for every customer.
Should you wish to return any item we try to make the process very simple.
When can an item not be returned?
We are unable to exchange or refund on personalised goods (for instance, a wallet with embossed initials), unless the item is faulty.
For hygiene reasons, items of underwear or pierced jewellery cannot be returned if the original hygiene seal has been broken, unless the item itself is faulty.
Please note, this policy does not affect you stuatory rights in relation to fault or incorrectly described goods. Your right to cancel orders under the Consumer Contracts Regulations is unaffected.
If I order a present today can I return it after Christmas or in the New Year? Absolutely no problem! Any non-personalised item purchased can be returned after Christmas or in the New Year for a full refund, providing the item is in an unused condition. In addition, should any non-personalised gift be unwanted, at Pureluxuries.com we make the returns process very simple, and completely free within the UK! We accept Christmas returns up to and including the 16th January 2020
If I order an item for Christmas as a gift for someone, can they send the item back for a refund or exchange? Again this would be fine. Anyone can send a product back for free (within the UK), using the delivery note that comes with all purchases for a full refund or exchange provided the product has not been used.
When ordering a gift that is to be delivered to someone else, can you remove the price from the invoice? Our invoices do not display the price of the item ordered, so you don't have to worry about this being discovered!
How long after Christmas do I have to return items? We are currently accepting returns on items purchased over the Christmas period up to and including the 16th January 2020.
Can I return personalised products? Personalised products cannot be returned, unless faulty.